Returns & Exchanges
At BeerCo.com.au, we want to ensure your brewing experience is top-tier; if your ingredients or equipment don't meet expectations, we offer a straightforward return process within 30 days of purchase.
Check Eligibility
Ensure your items are in original, unopened condition; please note that perishable items like liquid yeast cannot be returned once they have left our temperature-controlled facility.
Contact Support
Email our brewing experts at [email protected] with your order number and photos of any damaged or incorrect goods to initiate the authorization process.
Secure Packaging
Safely pack the items in their original shipping box or equivalent sturdy packaging to prevent damage to fragile equipment or grain bags during transit.
Ship and Refund
Send your return to our Melbourne warehouse; once inspected, we will issue a refund to your original payment method or provide store credit for your next batch.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing